Frequently Asked Questions

How long will it take to get my watch repaired?
We understand how busy everyday life is so at Te Puke Jewellers we try our very best to attend to customers immediate watch repairs while you wait, batteries, straps, pins, and strap adjustments. Others like pressure testing, watch glass and module replacements that are more time consuming may take a day or two depending on parts availability and stock. Those watches that need more specialist care by our watch service repairer we can give you a time indication when quoting.

Can you repair my jewellery?
We most certainly can! Jannine is a qualified Manufacturing Jeweller with 33 years' experience. We do all sorts from jump ring and chain repairs, sizing, jewellery refurbishment, recreating a new beautiful piece of jewellery from your tired old items or something entirely to your design or ours.

Do you send jewellery away to be repaired?
We do almost all repairs on site, we have an extensive workshop with some of the latest technology to assist us. We only out source for very specialist jobs of laser or setting.

Do you have catalogues that I can order from?
Yes we have a wide range of catalogues from our suppliers most of them are New Zealand and Australian quality manufacturers. We also have a great range of books for jewellery design ideas when you are wanting that something special.

Can you make my old jewellery into something different?
Yes we can, there can be many different options, Jannine has some great ideas and is only too pleased to take the time to discuss those options and ideas with you.